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State Service Delivery GateWay (SSDG)

Background

The National e-Governance Plan (NeGP) of the Govt. of India aims to make all Government services accessible to the common man in his locality, through Common Service Centers(CSCs) and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man. One of the goals of the Government to meet this vision is the need to cooperate, collaborate and integrate information across different departments in the Centre, States and Local Government. The State e-Governance Service Delivery Gateway (SSDG), a core component in e-Governance infrastructure under the NeGP, can simplify this task by acting as a standards-based messaging switch and providing seamless interoperability and exchange of data across.

Implementation of “State Portal, State Service Delivery Gateway and Electronic Forms” Scheme in Tamil Nadu

Project Overview

Government of Tamil Nadu desires to create an integrated information infrastructure that will expand, integrate and enhance the utility and reach of the services provided by the Government by utilizing the network of the Common Service Centres. DIT has already empanelled five implementing agencies through a central empanelment process. The State will select one of the implementing agencies among these five empanelled agencies and entrust the implementation of the project. These implementing agencies will be responsible for implementing the project in the State.

SSDG Conceptual Architecture

SSDG Conceptual Architecture

Project Components

The basic components of the project are as follows:

i. State Portal and Content Management System(CMS)

ii. electronic forms

iii. State Service Delivery Gateway (SSDG) Stack

iv. Training and Manpower for SSDG, State Portal , CMS, e forms and Gap Infrastructure

v. Infrastructure requirements for State Portal

vi. Computing Infrastructure at the destination offices including gaps in connectivity

vii. Compliance/Certification by STQC

Stake Holders

i. Department of Information Technology

ii. State Nodal Agency

iii. State Departments

iv. National Informatics Center

v. Center for Development and Advanced Computing (CDAC)

vi. Content Service Provider (CSP)

vii. Implementing Agency (IA)

viii. STQC

ix. Consultant

Project Consultants

M/s Infrastructure Leasing and Financial Services Limited have been appointed as Consultants to assist the State Government in the following activities:

a.) Preparation of a Detailed Project Report to identify the Infrastructure Gap in the respective line departments and to carry out an AS-IS study of the process involved in delivering services identified under the project

b.) Preparation of Request for Proposal to select an Implementing Agency

c.) Assist the State in Bid Process Management

d.) Project Monitoring

Project Outlay

Government of India has sanctioned Rs.16.13 crores towards implementation of the Tamil Nadu State Portal, TNSSDDG and Electronic forms.

Current Status

a) National Informatics Center, Tamil Nadu has been entrusted with the work of development of State Portal and Content Management System

b) State Project Committee to oversee the implementation of the SSDG projects constituted in GO Ms No.7, IT Dept dated 09.03.2010.

c) The SPC meeting was held on 15.04.2010 and the RFP for selection of Implementing Agency approved by the SPC, RFP has been circulated to empanelled agencies on 07.05.2010.

d) Pre Bid meeting with empanelled agencies held on 18.05.2010.

e)Technical Evaluation of eligible bidders done by Technical committee.

f)Price bids have been opened and negotiation initiated with L1 bidder for best prices and best value to the project.

Progress Report on State Portal and SSDG Implementation

State Nodal Agency : M/s. Tamil Nadu e-Governance Agency

SSDG Consultants : M/s. Infrastructure Leasing and Financial Services Limited

Pre Project Initiation Phase
S.No Description of Activity Agency Involved  Completion Date
1 Budgetary Proposal sent to DIT TNeGA 13.03.2009
2 Administrative Approval from GoI DIT 30.03.2009
3 Approval  on Services / Budget / Empanelled Implementing Agencies DIT 16.04.2009
4 Workshop on Project Implementation TNeGA/NIC/IL&FS 11.05.2009
5 Communication on Empanelled Agencies for Selection of Consultants DIT 03.07.2009
6 Communication on Primary / Secondary choice of Consultants sent to DIT TNeGA 15.07.2009
7 Confirmation  on primary Choice on Engagement of Consultant  DIT 16.07.2009
8 Orders from GoTN appointing TNeGA as Nodal Agency GoTN 06.08.2009
 Project Initiation Phase
S.No Description of Activity Agency Involved  Completion Date
Phase I - Preparation of Detailed Project Report
1 Engagement of Consultant TNeGA 24.08.2009
2 Communication from TNeGA to the identified departments TNeGA 05.09.2009
3 e-form proof of concept presentation/workshop DIT/TNeGA/NIC/Cdac/IL&FS/Wipro 10.09.2009
4 Execution of Project Engagement Agreement TNeGA/IL&FS 15.09.2009
5 Inception Report IL&FS 06.10.2009
6 Infrastructure Gap Analysis of Eleven Departments IL&FS 07.11.2009
7 Process Mapping of Services Identified IL&FS 09.11.2009
8 Functional Requirement Specifications IL&FS 10.11.2009
9 Functional Requirement Specifications- Inputs from NIC on State Portal NIC 12.11.2009
10 e-form proof of concept - VC DIT/TNeGA/NIC/Cdac/IL&FS/Wipro 16.11.2009
11 Sign-off from respective Departments on Gap Analysis & Process Mapping IL&FS/Line Departments 18.11.2009
12 Detailed Project Report  IL&FS 18.11.2009
Phase II - Preparation of Draft RFP and required Approvals
13 Bill of Materials - Gap Infrastructure, SSDG, State Portal IL&FS/Cdac/NIC 30.11.2009
14 Draft Request for Proposal  IL&FS 01.12.2009
15 Circulation of Draft RFP to NIC TNeGA 01.12.2009
16 Engagement of NIC for State Portal Development TNeGA 02.12.2009
17 Inputs / Feedback from NIC NIC 09.12.2009
18 Training / Workshop on e -forms Cdac / NIC 08/09.12.2009
19 Review by TNeGA TNeGA 14.12.2009
20 Finalization of RFP TNeGA 18.12.2009
21 RFP  forwarded to DIT for Approval TNeGA 21.12.2009
22 Communication from DIT on Formation of State Project Committee DIT 24.12.2009
23 Draft GO sent to IT Secretary for Approval and Issuance TNeGA 06.01.2010
24 Draft RFP Circulated to eleven Line Departments TNeGA / Consultant 19.02.2010
25 Proposal from NIC for design & development of State Portal & CMS NIC 02.03.2010
26 Formation of State Project Committee GoTN 09.03.2010
27 Nodal Officers Workshop TNeGA/Consultant 07.04.2010
28 SPC meeting for Approval of RFP TNeGA / SPC 15.04.2010
29 Approval of SPC Minutes for Issue of RFP State Project Committee 15.04.2010
Phase III - Selection of Implementing Agencies
30 Issuance of RFP TNeGA 07.05.2010
31 Pre-Bid Meeting TNeGA 18.05.2010
32 Issue of Corrigendum 1 based on Pre-Bid Meeting TNeGA 27.05.2010
33 Issue of Corrigendum 2  TNeGA 28.05.2010
34 Last Date for Submission of Tender Empanelled Implementing Agencies 14.06.2010

List of Departments and Services Identified for Tamil Nadu

S. No.

Name of Department

Services

1

Agriculture Marketing

1.1

Market information on Commodity requirement

1.2

Welfare Scheme details & Benefits extended

1.3

Beneficiary eligibility criteria

1.4

Market rate of commodities

2

Civil Supplies & Consumer Protection

2.1

New Card Application

2.2

Changes in Ration Card

2.3

Complaints

2.4

FPS related information(Allotment-A Regr)

3

Registration

3.1

Application for E.C

3.2

Application for Certified Copies

3.3

Application for Marriage Certificate

4

Employment

4.1

Registration for employment

4.2

Renewal/transfer of Regn

4.3

Information Dissemination

4.4

Career guidance

5

School Education

5.1

Parents-Information

5.2

Students Information-Timetable, Results, Syllabus, Scholarship, Exam fees

5.3

Teachers-PF/loan/salary/form download

6

Municipal Administration

6.1

Issue of Birth & Death Certificate

6.2

Collection of Taxes

6.3

Online Payment of Taxes

6.4

Verification of birth/Death etc details

7

Tribal Welfare

7.1

Dissemination of Tribal Welfare Scheme

7.2

Application for Enrollment in the Scheme

7.3

Skill Development Scheme

8

Town Panchayat

8.1

Birth and Death Certificate

8.2

Property Tax

8.3

Water Charges

8.4

Profession Tax

9

Social Welfare

9.1

Information on welfare schemes

9.2

Forms download (18 forms--tn.gov-ser-forms)

9.3

Complaints

9.4

Report from NGOs

10

Revenue

10.1

Issuance of Community/Nativity/Legal Heir ship/ Solvency/Birth/Death (in Village Panchayat)/Income/ Destitute Widow/ Inter caste marriage/Deserted women/    No graduate Certificate (11 cases)

10.2

Sanction of Pensions--Old age & other various schemes  & \Sanction of financial Assistance under various schemes

10.3

Issuance of Certificate for Destitute Children for admission in Orphanage School

11

Survey & Settlement

11.1

Issue of Patta Extract

11.2

Mutation of Land records

11.3

Patta transfer

11.4

Issue of Adangal